Rules and Guidelines

6. Child-Sharing Exchanges (Safe Exchanges)
7. Supervised Parenting/Family Time
8. Off-site Exchanges and Supervised Parenting Time

9. Exchanges include supervised transfer of both the pick-up and return of the child/ren between parents who share parenting responsibilities.
10. Staff observe and document the verbal and non-verbal behaviors of the adult parties and child/ren during the transfers, and record these observations on an Activity Report.
11. Staff does not intervene during the transfer unless there is a health/safety issue for a child or if a parent is violating policies.

12. Supervised parenting time includes complete observation of the entire period of contact between the visiting parent and the child/ren.
13. Staff does not intervene during supervised parenting time unless there is a health/safety issue for the child, or if the Supervised Parent is violating a policy.
14. Staff observes and documents verbal and non-verbal behavior of parents and children throughout each appointment, using an Activity Report.

15. We expect adult parties to work toward an acceptance of the co- parenting relationship(s), and to develop a spirit or spark of cooperation and respect for the sake of the child/ren. Staff will support any activity that demonstrates a commitment to co-parenting, and will stop any activity that denigrates co parenting.

16. Staff are mandated reporters of child abuse, elder abuse, and serious threats to do harm against others. Suspicion of any of these will be reported to the appropriate authorities.

17. Staff are required to report all violations of Restraining Orders to the Court when witnessed by the Staff and will document.

18. Staff are directed to enforce court ordered visitations in accordance with California Rules of Court

Standard 5.20 and California Family Code 3200 and 3200.5. To this end, children and parents are given every opportunity to comply with the court order and Staff will provide support, guidance, and assistance as necessary to all parties to accomplish that compliance.

19. Staff will not speak to the adults about any aspect of the case/situation in front of the child/ren. Please do not attempt to do so. You may contact Administration with your concerns Monday- Friday 9 am and 5 pm via phone or preferably via email.

20. Staff shall not act as a go-between on any adult matter not pertinent to their role as a provider, which includes legal and/or financial business of any kind. Scheduled events may not be used as an opportunity to serve legal papers on either party. If an attempt at legal service occurs in conjunction with any scheduled event, the offending party will be suspended, fined $500, and/or terminated. This restriction includes attempts to pass financial or legal documents of any kind including, but not limited to payments for child support, daycare, medical/ dental insurance/bills, etc.

21. Staff will transfer child-sensitive information and items like medicine, favorite toys and food.
22. Staff will transfer safety seats between parties, in the interest of the well-being of the child/ren who are being transported in motor vehicles. All transporting parties are expected to comply with California child restraint laws, without exception.

23. All activities during supervised parenting time must be of a see-all, hear-all nature as it relates to any physical and verbal contact between the Visiting Parent and the child/ren.

24. Visiting Party must keep all communication in the Here and Now, without reference to the past or the future, which includes photographs, videotapes or any other item connected to the past. The Supervised Parent is expected to comply with the Here and Now requirements and ask for assistance from the House Staff should there be any doubt or question about an activity/conversation.

25. Discussions about the past or the future will not be allowed and are grounds for the visit being suspended or terminated. Child/ren can bring up any topic and it is the Parent’s job to redirect appropriately.

26. The purpose of supervised visitation is to ensure that the child is able to continue their relationship with a parent during a difficult transition in the life of the family. Therefore, visitations (parent-child time) cannot be used to gather evidence against another parent or caregiver. Interrogation of the children is not allowed. The Court has already established the rules for the parents in terms of communication about adult issues including the child’s medical, dental, and mental health providers as well as teachers, tutors, and coaches. Parents are not allowed to question child/ren about these co parenting issues in a supervised visitation setting. This includes attempting to photograph a part of a child’s body to document ‘evidence’ (scratch, bruise, flea bites, diaper rashes, ‘dirty’ clothing or underwear or ears or teeth, etc). Such an attempt will result in the termination of the visit in which this is attempted, and may result in a temporary suspension of services.

27. Any alteration to the child’s appearance must be pre-approved by all parties and not specifically disallowed by the court order. A minimum of 5 business days’ notice to admin is required; this includes but is not limited to painting child’s nails, nail appointments, fake nails, haircuts, ear piercings and makeup. Brushing hair, braiding hair and changing child’s clothing will be allowed, however the clothing the child came to the visit in must be returned to the Residential Party at the end of the Visiting Party’s parenting time unless an agreement is reached prior to the visit by both parties.

28. Staff may suspend or terminate a visit at any time a child becomes acutely distressed, or the safety of the child or the staff is at risk. The Staff’s decision to suspend or terminate is

not negotiable.

29. Staff have the right to require any party to attend orientation on a repeat basis if the 101 team determines it would be beneficial for the parent to be reminded of the rules & guidelines. Fees may be charged.

30. Staff may suspend or terminate a court-ordered visitation case if it is determined that a parent or the parent’s identified representative is unable or unwilling to follow established policies.

31. We prohibit the use of alcohol or other drugs within a 24-hour period of the scheduled visit or exchange in those cases where alcohol and other drug use are not entirely prohibited by court order.

32. Tobacco use is prohibited during exchanges or visitations. Persons who violate this policy may bring cause for suspension/termination.

33. A service may be disallowed if either party appears to be physically unable to appropriately participate in the parenting time/transfer.

34. Disparaging remarks and intentional disrespect, whether communicated verbally or nonverbally, toward any adult/child party including the Staff will not be tolerated and may result in suspension or termination.

35. Supervised parenting time cases are given permanent time slots. The time slot belongs to the family. If a family fails to use their time slot 50% of the time, or fails to use it three (3) times in a row they will lose their time slot. If you do not arrange a set time slot then you will have to schedule on a week-to-week basis.

36. The policy of 101 Visitation Solutions is that there is no verbal, visual, physical or any other kind of contact between the RP and VP, or any person accompanying either party to and from the visit/exchange location, or within a 2-mile radius of the exchange location before, during, or after a scheduled family event. Any party directly or indirectly involved with a case receiving services through 101 Visitation Solutions, must leave the facility/property as soon as the supervisor takes the child/ren to start the visit or exchange and they may not be within a 2-mile radius of the visit at any time during the service delivery period except for drop-off and pick-up.

37. The Visiting Parent (VP) must arrive at least 15 minutes before the scheduled time of the actual visit or exchange pick up and drop off. After each visit, the VP must wait a minimum of ten (10) minutes after the visit has ended so that the RP can safely vacate the area.

38. The Residential Parent (RP) must arrive 5 minutes before to 5 minutes after the scheduled time of the visit or exchange drop off and pick up.

39. If the Visiting Party is late, the Residential Party must wait at least 15 minutes after the latest time the Visiting Party could arrive for the scheduled parenting time. After 15 minutes, the Residential Party may leave once released by staff if the Visiting Party fails to show up. You may be encouraged to stay longer if the arrival of the Visiting Party is certain.

40. If the Residential Party is late, the Visiting Party must wait at least 15 minutes after the latest time the Residential Party could arrive for the scheduled parenting time. After 15 minutes, the Visiting Party may leave once released by staff if the Residential Party fails to show up. You may be encouraged to stay longer if the arrival of the Residential Party is certain.

41. The first visit will occur at a location discussed with administration and will include only the Visiting Party allowed by the Court, and no others. A Court Order is required to override these requirements, or written agreement of all legal parties.

42. Either party can schedule visitation/exchange. Any visitation/exchange must be scheduled, paid for and confirmed 72 hours in advance of the requested date.

43. GUESTS: Following the first visit, any guest must be made as a request to our administration department at a minimum of 5 days’ notice and cannot be disallowed by the court order. Administration will make the decision if the guest(s) will be allowed. Pets, photos, and people wanting to talk to child/ren on the phone during visitation are considered Guests and must be pre-approved. Guests are only allowed 25% of the time or 1x per month.

44. Photos and outside activities are allowed on all visits unless prohibited by the court order or Standards 5.20. Staff will take the photos using your camera/phone during the visitation. Court ordered sexual abuse/abduction allegation cases are prohibited from offsite, having guests and taking photos. Photos may not be used or uploaded to social media. If photos are found on social media, parent will lose the privilege of photos.

45. Gifts, cards and cash are allowed on all visitations. These can be over-ridden by Court Order or Family Code Section 5.20 in sexual abuse/abduction cases.

46. The Residential Party is to prepare the child/ren appropriately to participate in each visit/exchange.

For the first visitation, the Residential Party is to provide clothing, toys and food, including a diaper bag when appropriate. Sick children are to be brought to the visit unless a pediatrician writes a note specifically prohibiting the child from traveling in a car to a sick child care environment for visitation or unless the child is contagious or hospitalized. We will follow CDC guidelines for COVID-19.

47. From the second appointment on, the Visiting Party shall provide clothing, toys and food appropriate to the age and interests of the child/ren, as well as the time of the activity. The monitor takes inventories of items provided for visits.

48. The Residential Party will provide information on special dietary requirements, medication and instructions if needed. These must be provided on the letterhead of the child’s physician who has set established medical necessity.

49. Turn your cell phone off before visitation. If you forget and it rings, please do not answer your cell phone during the visitation. Texting, emailing and social media is also not allowed by parents or children during a visit. Your cell phone can be used as a camera by the staff. NO VIDEOTAPING is allowed.

50. Orientation is required for all legal parties transporting the child/ren. If it is necessary for a third party to bring/pick-up the child/ren, that Transport Person (TP) must attend an orientation class prior to them being cleared to transport. If a Transport Person is used and you’re required to pay all or part of the visitation/exchange fee, you must send the fee with the Transport Person. TP’s must provide proof of current Driver’s License, Registration and insurance.

51. If a case becomes inactive for more than 90 days, both parties may be required to complete the intake and orientation process including payment of applicable fees.

52. Most services are not funded by any regular source, including the Superior Court. In fact, the Court is disallowed by law from providing financial assistance.

53. Administrative fees are paid by the party who incurs them: this includes early fees, late fees, cancellation fees, no-show fees and court report/memo fees. Cancelled visits can be made-up and the fees waived. No-shows may not be made-up and there is no fee waiver.

54. Starting at the first minute either early or late, time will be billed to the early/late party at $2 per minute. If you are running late, please contact the Administrative Team/Monitor at your visit immediately.55. Phone calls to alert the Staff to a late arrival are for the peace of mind of the child and waiting parent but do not eliminate the fees. Late fees can only be waived if proof of documentation as to why you were late (accident, traffic, flat tire) are sent to administration.

56. Cancellations and No-Show fees are equal to 100% of the fee that would have been paid if the service had been provided. These fees are the responsibility of the party that does not show or cancels the visit/exchange. Exceptions that would exempt a cancellation fee require the provision of valid documentation, such as: ER/Hospital/ Doctor visit, letter from employer on letterhead verifying emergency work schedule change, a vehicle break-down/accident receipt/report; or a death or serious illness in the extended family. Documentation must be provided by the next scheduled visit or within seven (7) business days, whichever occurs first. Cancellation time may only be made up once documentation has been provided.

57. On supervised visitations if the visitation is canceled by the Visiting Party without an authorized reason (see #56) and appropriate documentation, the full fee must be paid prior to the next visit is provided. No make-up time is allowed.

58. If a Residential Party cancels due to vacation or any other reason stated specifically in the Court Order, the party canceling will not incur any charges from that cancellation. Cancellation of services must be made with a minimum of seventy-two (72) hours in advance to avoid being charged a cancellation fee.

59. If a Residential Party cancels for any reason not covered by authorized reasons (see #56) or by an event or activity specifically authorized by the Court Order, the Residential Party must provide make-up time and schedule it at the time of the cancellation. If the make-up time is not scheduled at the time of cancellation the full fee for the cancellation must be paid.

60. Staff will incur no expense during the visit, so the Visiting Party is responsible for any admission and transportation fees. Staff is responsible for his/her own meals unless he/ she is not allowed to bring their own food to the event.

61. All clients who are court ordered to pay for services are required to pay a minimum of 72 hours prior to the start of the services. (This includes exchanges, visits, phone visits, Virtual Visit, memorandums, court reports, phone logs etc.) Clients can pay 1 month in advance, or 72 hours prior to a scheduled visit/exchange. Zelle is preferred. However we will accept Venmo or cash payments. PERSONAL CHECKS are NOT accepted. Nonpayment in compliance with these rules means the visitation/exchange will not occur.

63. All clients using 101 Visitation Solutions to facilitate visitations understand that they mustupdate the Admin Team with any changes to their: Court Orders, FCS, TRO’s, RO’s, and/or VisitationOrders with advance notice.

64. All clients using 101 Visitation Solutions to facilitate visitations understand that they must updateus with any changes to their: email address, phone number and home address.

65. By actively updating personal contact information and court documents with our Admin Team, wecan then effectively uphold all current court orders and continue providing you with excellent service.

66. Orders for supervised visitation are normally reviewed by Family Court Services (FCS) or the Court every 90-180 days. When you have a date scheduled, request a court report from the Administrative Team, and arrange payment.

67. Court reports may be requested by any legal party. The fees can be split between the adult parties receiving services. However, if one party refuses to pay and other party assumes full financial responsibility, it will be noted in the report. Reports cannot be released if there is any money owed to 101 Visitation Solutions by either party. Report fees start at $250 and go up, depending on length of service time covered in report. A 10-business day notice is required. A court report with less than a (10) business days’ notice can be arranged for an additional fee.